Policies and Procedures
Includes our policies and process regarding refunds, feedback and complaints, and incident reporting
Charles Sturt University Policies
Feedback & Complaints
Abuse and Harassment: If your complaint relates to sexual or other harassment or abuse by anyone employed by, studying at or representing St Mark’s, or if you suspect the sexual abuse of a child in any way connected to St Mark’s, please call the Abuse Hotline of the Anglican Diocese of Canberra and Goulburn on 1800 070 511. (See further https://anglicancg.org.au/safe-ministries/safe-ministry-unit.) Also report the matter to the Director of St Mark’s, if you feel safe to do so.
Other issues should be dealt with in the first instance through St Mark’s personnel. If your issue is a minor frustration, we welcome feedback about what we can improve. Concise, clear descriptions of the problem are the most helpful to us.
Report an incident or hazard
St Mark’s takes your health and safety seriously, and we encourage the reporting of near-miss hazards and incidents as part of our effort to maintain a safe environment for everyone.
‘Hazard’ is defined as an object or situation that has the potential to harm a person, the environment or cause damage to property.
‘Incident’ is any unplanned event resulting in, or having a potential for injury, ill health, damage or other loss.
As we are part of the Anglican Diocese of Canberra-Goulburn, our reporting procedure is managed by the Anglican Diocesan Services.
