Where to go/Who to ask
The guide below lists a few common topics that students most often need help with. It will help you find the most appropriate person to approach for assistance.
Before you start studying
| Checklist | Help you may need | St Mark's Help | Charles Sturt Help |
|---|---|---|---|
| Course Information | Access to accurate information regarding courses and fees. | Course Director/Course Advisor | Online |
| Application | Advice on application process | Course Director/Course Advisor | |
| Enrolment | There may be issues with online enrolment | Service Desk: 1300-653-088 | |
| Scholarship | Getting payments started, accessing funds | Business Development Manager | Research Office |
| Information Technology | Advice on purchase or lease of equipment that will be compatible with Charles Sturt University systems | Service Desk: 1300-653-088 |
Getting started
| Checklist | Help you may need | St Mark's Help | Charles Sturt Help |
|---|---|---|---|
| Charles Sturt Orientation | Introduction to the Research Office | Research Office Website and induction | |
| Workspace: orientation to George Browning House (GBH) | Access to GBH building and postgraduate room (keys and swipe card) Introduction to facilities and personnel in GBH Information re telephone. Provision of internal/relevant telephone list | You will need to see ACC&C manager | |
| Information Technology | Getting set up: connection to internet and printer | Service Desk: 1300-653-088 | |
| Photocopying | How to access | Reception | |
| Library Orientation | Information regarding services and support Interlibrary loans – using FRILLS, difference between inter-campus & inter-library borrowing Database introduction Endnote introductory help | St Mark's Library Staff | Online |
| Citation Style | Information on preferred citation style for your thesis and access to guidelines | Thesis Supervisor or Subject Coordinator | |
| Life at St Mark's | Who’s Who Worship life Morning Tea Getting on Postgraduate email list | Student Association or Reception Staff | |
| Postgraduate Seminar Program | Schedule and Expectations | Head of School |
Along the way
| Checklist | Help you may need | St Mark's Help | Charles Sturt Help |
|---|---|---|---|
| Library - Research Tools | Help with data bases | St Mark's Library Staff | Charles Sturt Faculty Liaison Librarians: Greg Fry |
| Printer | Troubleshooting including ink supplies | Reception | |
| Scholarship Research Allowance | Procedures for accessing funds and processing expense claims | Business Development Manager | Online |
| Research Proposal Preparation (postgraduates) | Accessing up to date information about requirements | Course Director, Supervisor or Course Advisor | |
| Ongoing Enrolment | How to check that your online enrolment actually worked. Coaching when you hit problems | Student Registrar | Research Office liaison person |
Still have questions?
If you couldn’t find the answer in the list above, please do not hesitate to ask for help.
Need course advice?
If you have any questions about about any of our courses, or need course advice, please don’t hesitate to ask us about this today.
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