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A checklist for students navigating between St Mark’s and CSU
Whether you’re an on-campus student or studying online, it can be challenging to work out who and where to go to when you need a helping hand. This checklist hopes to guide you to the relevant areas for further assistance, whether you’re a VET student or studying with CSU through St Mark’s.
If you would like other common issues to be listed here, please contact us to let us know! We’re always interested in helping others by learning from your experience.
| Checklist | Help you may need | St Mark's Help | CSU Help |
|---|---|---|---|
| Course Information | Access to accurate information regarding courses and fees. | Course Director/Course Advisor | Online |
| Application | Advice on application process | Course Director/Course Advisor | |
| Enrolment | There may be issues with online enrolment | Service Desk: 1300-653-088 | |
| Scholarship | Getting payments started, accessing funds | Business Development Manager | Research Office |
| Information Technology | Advice on purchase or lease of equipment that will be compatible with CSU systems | Service Desk: 1300-653-088 |
| Checklist | Help you may need | St Mark's Help | CSU Help |
|---|---|---|---|
| CSU Orientation | Introduction to the Research Office | Research Office Website and induction | |
| Workspace: orientation to George Browning House (GBH) | Access to GBH building and postgraduate room (keys and swipe card) Introduction to facilities and personnel in GBH Information re telephone. Provision of internal/relevant telephone list | You will need to see ACC&C manager | |
| Information Technology | Getting set up: connection to internet and printer | Service Desk: 1300-653-088 | |
| Photocopying | How to access | Reception | |
| Library Orientation | Information regarding services and support Interlibrary loans – using FRILLS, difference between inter-campus & inter-library borrowing Database introduction Endnote introductory help | St Mark's Library Staff | Online |
| Citation Style | Information on preferred citation style for your thesis and access to guidelines | Thesis Supervisor or Subject Coordinator | |
| Life at St Mark's | Who’s Who Worship life Morning Tea Getting on Postgraduate email list | Student Association or Reception Staff | |
| Postgraduate Seminar Program | Schedule and Expectations | Head of School |
| Checklist | Help you may need | St Mark's Help | CSU Help |
|---|---|---|---|
| Library - Research Tools | Help with data bases | St Mark's Library Staff | CSU Faculty Liaison Librarians: Greg Fry |
| Printer | Troubleshooting including ink supplies | Reception | |
| Scholarship Research Allowance | Procedures for accessing funds and processing expense claims | Business Development Manager | Online |
| Research Proposal Preparation (postgraduates) | Accessing up to date information about requirements | Course Director, Supervisor or Course Advisor | |
| Ongoing Enrolment | How to check that your online enrolment actually worked. Coaching when you hit problems | Student Registrar | Research Office liaison person |
| Access to Counselling | How to access support | Make an appointment at Reception to see the relevant staff member | Online: |
